"When a reservation is booked, I never have to worry about my room being there for me," says Tamburelli, a vice president in the commercial vehicle transportation industry.
Tamburelli of Peoria, Ariz., says he wearily checked in at 2 a.m. at the Kansas City Airport Marriott a few years ago after traveling 14 hours during a blizzard.
"It was one of those days from hell," he recalls. "I had not eaten all day, and everything was closed. The night manager found me a sandwich and something cold to drink. Now, that is service."
It's clear why Tamburelli says Marriott is the best hotel chain. Other frequent business travelers give reasons — ranging from friendly staff to cleanliness, frequent-traveler
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