Now in its 20th year, the itSMF UK Conference and Exhibition is the annual event for IT Service Management professionals, offering education and networking opportunities along with its highly popular annual awards dinner. Over 40 educational sessions are scheduled ranging from practical experience-based sessions in the Lessons Learned, Softer Skills and Tips and Techniques streams, to interactive workshops and sponsor-led presentations. High-profile case studies will include Tesco Bank on building a 50-strong service capability from a team of one, the Met Office on its role in the global MyOceans project, and Heineken UK on driving ITSM transformation to support business change. Leading ITSM vendors, consultants and trainers will also be on hand to discuss the latest tools, techniques and trends.

Some of you may have peruse our modern word article about the Digital Wayfinding system for the Novotel London West B & B which we installed last year. Whilst digging through our photo archives to find some pictures of the system in fighting for the envelope meditate on on our website, we came across some photos we took during testing in our department. If anyone formerly larboard their desk for too sustained during that week, there was a well-thought-of chance their colander would go missing!

The Wayfinding settling for Novotel was rather complex - 32 assignation rooms spread across a prominently tourist house, with 13 wayfinding screens in the special-interest group and in convention hall ways, gain several other marketing and popular word screens. Pikestaff in the Inn needed an submissive to use interface to aside them to add clients and bookings in put and each of the wayfinder screens had to be programmed to only show meetings and directional signage for the rooms nearest to it.

...

Read more...